Operations
The operational backbone of the Groupon marketplace. We protect the trust that makes local commerce work at scale - through customer support, merchant communications, content operations, and the infrastructure that keeps the marketplace running.
The operational backbone of the Groupon marketplace. We protect the trust that makes local commerce work at scale - through customer support, merchant communications, content operations, and the infrastructure that keeps the marketplace running.
- Who fits
- Customer Service and Merchant Operations specialists who measure themselves on outcomes, not activity. Content operators who understand that a well-written deal page is the first line of customer trust - and who hold that standard at scale. People who want to work at the frontier of AI-native customer and merchant operations.
- The work
- Extreme Ownership - every merchant issue, every customer interaction, every deal page is yours to resolve completely. Speed Over Comfort - resolution speed matters. Every delay costs trust. Impact Obsessed - merchant retention, customer loyalty, and content quality are the metrics. Everything else is noise.
- Why now
- We're moving decisively toward agentic operations. Routine queries, merchant communications, content workflows, and operational processes are increasingly handled through AI-enabled and agentic tooling - faster, more consistent, and at a scale that manual processes can't match. That's not a future state. It's happening now.
See open seats.
Building across engineering, product, data, sales, ops, finance, and people. Every role is an Operator role.
We get people offline through quality local experiences at great value. That's still the mission. Everything above is what it takes to deliver it in 2026.