“Closing a deal here means you understood the customer before they finished the sentence.”
Masha Sharma, Senior Product Manager
- 01
How has your workflow changed since the transformation started?
Discovery used to take two weeks. Now I run an agentic synthesis loop over support tickets, session recordings, and merchant feedback in a single session. I get a prioritized problem map in hours, not days. The quality of what I bring to the product spec has improved because I'm working with more signal. I'm not guessing what users mean — I'm reading a thousand of them.
- 02
What does a typical week look like when agents are actually in the loop?
Mondays I define what I want to learn that week. Tuesday and Wednesday, I run agents against usage data, A/B results, and competitive signals. Thursday is synthesis — where do the signals agree, where do they conflict, what does that tell me about the product decision. Friday is communication: what did I learn, what am I recommending, what tradeoff am I making visible. The structure is the same. The throughput is three times what it was.
- 03
What makes this different from any other company you've worked at?
Product at most companies is a translation layer between engineering and stakeholders. Here, product is closer to an operator — you're running experiments, governing agent behavior, making calls that affect merchant outcomes directly. The distance between a product decision and a real-world result is very short. That's what I wanted and it's what I got.
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Building across engineering, product, data, sales, ops, finance, and people. Every role is an Operator role.
We get people offline through quality local experiences at great value. That's still the mission. Everything above is what it takes to deliver it in 2026.